If you need to cancel or reschedule your appointment, I require a 48 hour notice for all changes made.
If a cancellation is not placed before the 48 hour period, your card on file will be charges 50% of the total service. If you cancel or no show 24 hours before the scheduled appointment your card on file will be charged 100% of the total service.
If you are more than 15 minutes late to your appointment there is no guarantee that your full service can be provided that day. This also categorizes as a no show and you will be charged for 100% of the service.
Please schedule your time wisely for future appointments.
I ask clients to please respect and appreciate my time as I do yours.
Can you waive my cancellation fee?
Unfortunately, no. Not for sickness, snow or your car breaking down. It is the nature of our business that we exclusively make money by appointments. When you book an appointment, we are both committing that time for you and ONLY you. When an appointment is canceled with less than 48 hours notice, it is extremely difficult and almost impossible to fill that spot and bring home the income I rely on. Imagine you are required to go to work, get there and your boss tells you that you are not needed from 2-4 and you would not be paid for your time. This is how my business works. Providers lose a tremendous amount of money trying to be compassionate for peoples circumstances but kindness and compassion will not pay the bills and we can't afford to take the financial hit for peoples unfortunate circumstances. I hope this helps in your understanding of why I have these policies and I thank you for continuing to support me.